Customer service


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Frequently asked questions

Find answers to commonly asked questions, such as returns or exchanges, using a promo code online, managing your account, and contacting the AAD's Member Resource Center.

  • What is the AAD's return or exchange policy?
    The AAD takes great pride in the quality of its products. You may return products for any reason for a full refund within 30 days of receiving your shipment if the items are in their original condition and unopened. Publications with CD-ROMs included in them, once opened, cannot be returned. T-shirts must be unworn and in the original condition to be returned or exchanged for a different size. Original packing slip/invoice must be included with all returns/exchanges. Coding packages: When returning one or more items in the coding packages the remaining items will be charged at full price. The webinar coding pass included in the coding packages is non-refundable.

    Webinars/Digital Products
    Live webinars may be cancelled up to 48 hours prior to the scheduled event. Thereafter, live webinars are non-refundable and cannot be applied to an existing or upcoming webinar.  Webinar All-Access Pass is non-refundable. On-Demand webinars and digital/online only products such as eBooks, Webinar All-Access Pass, DSAP activities, Patient Safety module, Dialogues in Dermatology subscription and individual issues, Digital Pamphlet Subscription, and DataDerm™ PQRS Reporting are non-refundable and may not be exchanged for another product.
  • How can I use a promo code online?
    To redeem special offers online, enter the offer code (promo code) during checkout under the “promo code” field.
  • Why am I not able to log in to my account?
    If you have an existing AAD account, and you forgot your password, click the “Did you forgot your password? Recover it?” button to reset your password.
  • I bought an AAD lab coat or scrubs, how do I return it?
    Please contact Henry Schein at (800) 772-4346 or by fax at (800) 329-9109.

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